Terms of Service

1. Acceptance of Terms

By accessing or using HelpBlend ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

HelpBlend provides an AI-powered customer service platform that includes chatbot functionality, help center management, ticket systems, and multi-channel support. The Service is provided on a subscription basis with various pricing tiers.

• Access to the HelpBlend dashboard and configuration tools
• AI chatbot with customizable knowledge base
• Help center and ticket system management
• Multi-channel integration (web, Telegram, WhatsApp, etc.)

3. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete account information
• Not use the Service for any illegal or unauthorized purpose
• Not attempt to disrupt, compromise, or damage the Service
• Not use the Service to distribute malware, spam, or harmful content
• Comply with all applicable laws and regulations

4. Intellectual Property

The Service and its original content, features, and functionality are owned by HelpBlend and are protected by international copyright, trademark, and other intellectual property laws.

5. Payment Terms

Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan. All fees are non-refundable except as expressly stated in our Refund Policy. We reserve the right to change our pricing with 30 days' notice.

6. Limitation of Liability

In no event shall HelpBlend be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total liability shall not exceed the amount you have paid us in the twelve months preceding the claim.

• Service interruptions or downtime
• Loss of data or content
• Unauthorized access to your account
• Third-party integrations or services
• AI-generated content accuracy
• Business or financial losses

7. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the Service will be revoked, and your data will be deleted within 30 days unless otherwise required by law.

8. Service Level Agreement

We strive to maintain 99.9% uptime for the Service. In the event of prolonged downtime exceeding our SLA thresholds, you may be eligible for service credits as outlined in your subscription agreement.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the Service. Continued use after such modifications constitutes acceptance of the updated terms.

11. Contact

For any questions regarding these Terms, please contact us at [email protected].