Your AI bot, connected toyour online store
HelpBlend connects to your e-commerce platform so your AI bot can look up orders, search products, check tracking, and answer customer questions — using your real store data.
Works with 5 major e-commerce platforms out of the box
Each connector uses the platform's official REST API — no screen scraping, no fragile hacks.
WooCommerce
Self-hosted WordPress
Shopify
Cloud / hosted stores
BigCommerce
Enterprise cloud
Magento
Adobe Commerce
SHOPLINE
Asia — multi-currency
See it working with our WooCommerce store
This is real data from HelpBlend's demo store at 124.244.188.120:8082. Your AI bot can access the same kind of data from your store.
Products in our demo store
Wireless Bluetooth Headphones
$59.99SKU: BT-HEADPHONES-001 · Stock: 50
Ergonomic Office Chair
$299.99SKU: CHAIR-ERG-001 · Stock: 20
Organic Green Tea
$19.99SKU: TEA-GREEN-001 · Stock: 100
Recent orders
John Smith · $359.98
Items: 1× Wireless Bluetooth Headphones, 1× Ergonomic Office Chair
Jane Doe · $39.98
Items: 2× Organic Green Tea
What the AI bot can do with your store
These are real capabilities — tested end-to-end against our WooCommerce store.
Product Search
Customers ask "Do you sell headphones?" bot searches WooCommerce REST API and returns real-time results with price, stock, and description.
Order Lookup
"Look up orders for John Smith" bot fetches orders by name/email from WooCommerce API and shows status, items, total.
Tracking & Shipping
"Where's my order?" bot checks tracking number and carrier info from order notes and provides real-time status.
Return Policy
"What's the return policy?" bot retrieves from your knowledge base (RAG) and explains your return window, conditions, and process.
The AI bot is read-only by default. It cannot process refunds, cancel orders, change inventory, apply discounts, or modify any data in your store. These financial actions require a custom workflow with explicit manual approval turned on. This is deliberate — we never risk your store's data with unapproved AI actions.
What it looks like for your customers
These are actual conversation flows with the HelpBlend AI bot connected to our WooCommerce store.
"Do you sell headphones?"
Bot searches WooCommerce REST API in real time
Yes, we have Wireless Bluetooth Headphones available for $59.99!
• In stock: 50 units • Bluetooth 5.0 with 20-hour battery • 1-year warranty included
Would you like to order a pair?
"Look up my order"
Bot finds orders by name or email from WooCommerce
I found an order for John Smith:
Order #15 — Processing
• 1× Wireless Bluetooth Headphones ($59.99) • 1× Ergonomic Office Chair ($299.99)
Total: $359.98
Would you like tracking information?
"What's the return policy?"
Bot answers from your indexed knowledge base (RAG)
Great question! Our return policy allows returns within 30 days of purchase.
• Items must be unused in original packaging • Refund issued to original payment method • Exclusions: clearance items, personalized products
Would you like to start a return? I can guide you through the process.
"Where's my order?"
Bot checks tracking from order notes / carrier data
Let me check the tracking for Order #15...
Your order is in transit via DHL
• Tracking: DHL-984132 • Estimated delivery: June 20–22 • Last scan: Sorting center, Hong Kong
You can also click here to track on DHL's site.
Hybrid RAG + API architecture
The bot doesn't just guess answers — it combines real-time API data with your knowledge base.
User asks a question
Their message goes to HelpBlend's AI engine
Bot decides: API or RAG?
Product/order queries WooCommerce API. Policy questions RAG knowledge base.
Real answer, natural language
Bot formats the data into a helpful, conversational response
Connect your store in 5 minutes
Generate API credentials
From your platform admin (WooCommerce, Shopify, etc.)
Enter credentials in HelpBlend
Store URL, API key, and secret — we handle the rest
Add policy docs (optional)
Upload your return/shipping policies for RAG training
Go live
Embed the widget or connect a channel — bot starts answering
14-day free trial · No credit card required