Refund Policy

1. Subscription Refunds

We offer a 14-day money-back guarantee on all new subscriptions. If you are not satisfied with HelpBlend within the first 14 days of your subscription, contact us at [email protected] for a full refund.

2. Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

• The refund request is made within 14 days of the initial subscription date
• The account has not violated our Terms of Service
• No more than one refund request has been made per customer
• The subscription was purchased directly through HelpBlend (not through a third-party reseller)
• You have not exceeded the usage limits of your plan significantly

3. Partial Refunds

After the 14-day period, we do not offer partial refunds for unused portions of subscription periods. However, you may cancel your subscription at any time, and you will retain access to the Service until the end of your current billing period.

4. Add-on and Service Credits

Purchased add-on services, additional message credits, or premium integrations are non-refundable unless specifically stated otherwise at the time of purchase.

5. How to Request a Refund

To request a refund, please email us at [email protected] with the subject line "Refund Request" and include your account email and reason for the request. We will process your refund within 5-10 business days.

6. Chargebacks

If you initiate a chargeback with your payment provider, your account may be immediately suspended. We will work with you to resolve any billing disputes before processing a chargeback refund.